Some call it "secret shopping" -
We call it being
confident your customer service is the best it can be.
ever wondered what your guests or clients experience when they call or
visit? What are your employees saying about you to your customers? Are
they there just to get a paycheck or are they investing in the
long-term relationship? Let us help you support your customer
relationships by giving
you insight into their experience when they deal with your company. You tell us what you
want to know and we'll give you a report on the specifics - the good,
the bad, and the ugly.
Why use us instead of one of those big online services? We're local.
We're consumers ourselves. We know the culture and business climate in
Central Iowa. We'll let you know what it's like being in your
customer's shoes. And we'll help you figure out how to give your
customers the best possible experience.
Click here to read an example of bad customer service.
Click here to hear two stories of excellent customer service.
Click here and think
about whether this story could describe your business.